Indeed they are and good summary post! Applying mental models as an added layer would, I think, also add value. A UX strategy after all, is a mental model...a map. Maps are useful representations.

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Giles Crouch | Digital Anthropologist
Giles Crouch | Digital Anthropologist

Written by Giles Crouch | Digital Anthropologist

Digital Anthropologist | I'm in WIRED, Forbes, National Geographic etc. | Speaker | Writer | Cymru

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